Returns and Exchanges

  • Returns and Exchange

We do not offer refunds except in the case of Modish being at fault resulting in delivery of an incorrect Product or the Product delivered in a damaged or faulty condition.

All returns of Products, applicable to Furniture only and not applicable to Accessories and cleaning products subject to the Product being returned within the initial 30 days only (from the date of purchase).

 

  • subject to the Products being undamaged and in the original packaging.

 

  • subject to conditions outlined in Clauses 17.

 

  • all subject to the Customer paying the carriage costs.

 

It is the Customer’s responsibility to inspect and check the received Products or part thereof as soon as reasonably practicable after delivery and in any event, not more than 3 days after delivery to ensure that the Products conform to the confirmed Order. In circumstances where You consider that the received Products do not conform with the confirmed Order, it is the responsibility of the

Customer to return the Products to Modish in their original packaging, all carriage and transport costs being payable by You.

The Product cannot be returned if there is a presence of any kind of damage (including stains or the presence of cigarette smoke, or if the Product was cleaned with the wrong cleaning product or mistreated); the Customer will be liable in this situation and Modish will be the sole arbiter of this issue.

Modish shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.

As a consumer You have a right to reject any Product You receive within a period of 30 days from receipt. If a Product is faulty, we may offer an exchange or refund as appropriate in accordance with your consumer rights.

If You require more information on this, please contact us by email at

[email protected] or call us on 0141 440 1195.

Within seven (7) days from receipt of any returned Products, Modish will conduct a quality inspection and test of the Product (s) and if corrective action is required, will replace or refund the products at the Customer’s election and we will then re-issue the Products in question and forward to You at no extra cost. Where a refund is due we will refund any monies to You within a maximum of 14 days of our receipt of the returned Product(s).

Due to the nature of Modish Services, the Customer must, where possible provide photographic evidence with regards to the return of damaged Products. This evidence (photographic evidence) must be provided prior to the Product being returned.